At Autony Tech, we strive to ensure your satisfaction with every order. Please review the following policy regarding returns, refunds, and damaged goods.
1. Return Eligibility
Products may be returned for a full refund within 30 days of the original order date, provided that:
-
The item is unused and unopened
-
The item is in its original factory packaging
-
All original documentation and accessories are included
Items that do not meet these conditions may not be eligible for a refund.
2. Shipping and Handling Fees
Please note:
-
Customers are responsible for all return shipping fees, international customs duties, and any associated handling charges.
-
These fees are non-refundable and will not be included in the refund amount.
3. Refund Processing
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.
Refunds will be issued to the original payment method. Please note that shipping charges, handling fees, and any applicable costs are non-refundable.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately.
We will work with you to arrange either a replacement or a refund, depending on product availability and your preference.
Your satisfaction is our top priority, and we are committed to resolving any issues quickly and fairly.
5. Contact Us
For all return and refund inquiries, please contact our support team at:
Phone: +86-15915488782
Email: uma@meloauto.com
Website: www.autony-tech.com